Comments on: How to build your helpdesk using Request Tracker http://www.freecharity.org.uk/2007/02/13/how-to-build-your-helpdesk-using-request-tracker/ Free web hosting for UK charities and non-profit organisations Mon, 24 Aug 2009 11:37:57 +0100 http://wordpress.org/?v=2.8.6 hourly 1 By: Photoshop Video Tutorials http://www.freecharity.org.uk/2007/02/13/how-to-build-your-helpdesk-using-request-tracker/comment-page-1/#comment-3395 Photoshop Video Tutorials Tue, 13 Nov 2007 07:39:11 +0000 http://www.freecharity.org.uk/2007/02/13/how-to-build-your-helpdesk-using-request-tracker/#comment-3395 wonderfull articl wonderfull articl

]]> By: David http://www.freecharity.org.uk/2007/02/13/how-to-build-your-helpdesk-using-request-tracker/comment-page-1/#comment-620 David Wed, 07 Mar 2007 09:00:41 +0000 http://www.freecharity.org.uk/2007/02/13/how-to-build-your-helpdesk-using-request-tracker/#comment-620 James, It's interesting to hear what goes on behind the scenes - but I have found that the RT system works seamlessly and wonderfully from this end! As time goes on and (hopefully) I have to deal with more users, it would be good to build up a site-related FAQ. Many thanks for your excellent support work! David James,

It’s interesting to hear what goes on behind the scenes – but I have found that the RT system works seamlessly and wonderfully from this end! As time goes on and (hopefully) I have to deal with more users, it would be good to build up a site-related FAQ.

Many thanks for your excellent support work!

David

]]> By: Beth http://www.freecharity.org.uk/2007/02/13/how-to-build-your-helpdesk-using-request-tracker/comment-page-1/#comment-399 Beth Wed, 14 Feb 2007 00:17:44 +0000 http://www.freecharity.org.uk/2007/02/13/how-to-build-your-helpdesk-using-request-tracker/#comment-399 http://en.wikipedia.org/wiki/RTFM http://en.wikipedia.org/wiki/RTFM

]]> By: Beth http://www.freecharity.org.uk/2007/02/13/how-to-build-your-helpdesk-using-request-tracker/comment-page-1/#comment-398 Beth Wed, 14 Feb 2007 00:15:02 +0000 http://www.freecharity.org.uk/2007/02/13/how-to-build-your-helpdesk-using-request-tracker/#comment-398 James, RTFM means "Read The F***** Manual" -- in the old days of the internet, the MIT server that had newgroups faqs was named the rtfm server. But, maybe it should be called WRFM - Write The F**** Manual" James,

RTFM means “Read The F***** Manual” — in the old days of the internet, the MIT server that had newgroups faqs was named the rtfm server. But, maybe it should be called WRFM – Write The F**** Manual”

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